Skilled supporter made the client feel secure from the start
DAB is an administration company that since 1942 has administered housing for public housing companies and municipalities throughout the country. Since February 2022, DAB has had a collaboration with Mansoft, as DAB's internal support could not keep up with the number of tasks that came in.
“We had a supporter from Mansoft who only needed a very short training. It was a really good experience with a supporter who shined from the start, solved tasks within as well as outside the scope of the task itself. The supporter's way of handling the task created a secure feeling from the start," says Henrik Nefling, IT manager at DAB.
Mansoft's supporter helped with 1st level support, "walk-in" where users came by and he had to solve problems with their PC, as well as "walk-out" where he had to carry out support at different locations.
“Patrick did the job so well that we chose to extend the agreement for another month, and we would have gladly extended it further, but Patrick had to go back to school" says Henrik Nefling and he continues "It wasn't just the high technical quality, which Patrick carried out, but also that he was sociable, open and dutiful.”
At Mansoft, we have a clear mantra. We want to have the most skilled IT supporters on the market. That is why we train them continuously so that they always carry around extra skills. In fact, we like to say that you get 1½ IT supporter by choosing an employee from Mansoft.