Vil du være med?

Do you thrive on helping others and want to be the local IT Supporter for a global company? At L’Oréal’s office in Finland, you’ll take ownership of day-to-day support and play a key role in keeping things running smoothly.

Mansoft is an IT consultancy with over 100 consultants. Since 2004, we have assisted both private and public clients with support, operations, and implementation of Microsoft products.

Our strong track record in delivering exceptional 1st and 2nd level support has led several clients to outsource their internal IT support to us.

Eight years ago, L’Oréal chose to do exactly that – and today, we are responsible for their Nordic IT support across Denmark, Norway, Sweden, and Finland. Our current IT Supporter in Espoo (Keilaranta 13a) is leaving to pursue further studies. We’re now looking for a new IT Supporter to take over responsibility for 1st and 2nd level support at L’Oréal’s Finnish office.

The Role

As the primary IT Supporter, you will be responsible for all local support (walk-ins, phone, onsite) while actively collaborating with your Nordic colleagues on joint tasks and projects.

Your key responsibilities include:

• Supporting applications and operating systems
• Preparing, installing, and troubleshooting workstations
• Configuring and supporting printers
• Supporting mobile devices(iOS/Android)
• Setting up and maintaining meeting room equipment
• Configuring and troubleshooting local networks
• Managing user accounts and permissions
• Handling asset inventory and lifecycle
• Providing VIP support
• Training end users (1:1 and group sessions)

Your Experience

You bring a relevant IT education and at least 3 years of hands-on experience within similar support roles. You’re confident working with the following technologies:

• Active Directory
• Microsoft 365
• Windows 10/11
• ServiceNow or similar service desk tool
• Intune/Jamf
• OS/iOS

You must be fluent in Finnish (spoken and written) and possess strong English communication skills, as you'll support both the local office and other Nordic users.

The Nordic Support Team

The Nordic support team consists of 7 support consultants, and team lead Dennis shares a few thoughts on what it’s like working at L’Oréal Nordic:

I find that L’Oréal has a strong focus on integrating IT into their business, and we’re proud to be pioneers in the Nordics by testing new technology before it’s rolled out globally.

User input and feedback are crucial to us, and we actively invest time in discussing how we can improve our service. Our success is built on the ability to listen — to the users, to each other, and to share ideas.

We also place great value on a positive team atmosphere and enjoy having fun together.

You will enjoy working in this role if you

• Are outgoing, approachable, and driven by helping others
• Excel at prioritizing and maintaining an overview – even during busy periods
• Take responsibility and approach tasks proactively
• Are a good listener and know how to ask the right questions

Application

Looking for a role where you can take ownership and make an impact? Join us at L’Oréal Nordic.

Submit your CV and application today.

If you have any questions about the role, feel free to contact Recruitment Manager Rasmus Buch at +45 31 56 89 37 or rmb@mansoft.dk.

We review applications on an ongoing basis – and we look forward to hearing from you!